Privacy Policy
With Brandflex, we introduced in-store personalization that reflects our brand, not compromises it. Templates are created centrally, so each store gets the right products with the right rules — fonts, colors, icons, and more.
1. Who We Are
Brandflex is a cloud-based platform for product personalization, operated by Ergosoft AG, based in legal address of the company.
If you have questions or concerns, contact us at:
privacy@brandflex.cloud
2. What Information We Collect
We may collect the following types of data:
Account Information (name, email, company)
Usage Data (pages visited, actions taken)
Device Data (IP address, browser type, OS)
Cookies (to improve performance and analytics)
3. How We Use Your Data
We use your data to:
Provide access to the Brandflex platform
Respond to support requests
Improve product functionality
Communicate product updates and offers (only with your consent)
Comply with legal obligations
4. Legal Basis for Processing
We process your data based on:
Your consent (e.g., newsletter)
Contractual necessity (e.g., creating an account)
Legitimate interest (e.g., improving services)
Legal obligations (e.g., tax compliance)
5. Cookies and Tracking
We use cookies to:
Analyze traffic and usage
Remember your preferences
Improve performance
You can manage cookies through your browser settings. See our Cookie Policy for more.
6. How We Share Data
We do not sell your personal data. We may share your data with:
Trusted service providers (e.g., hosting, analytics)
Legal authorities, if required by law
All partners comply with data protection regulations.
7. Data Retention
We retain your personal data only as long as necessary:
Active users: while the account is open
Inactive users: up to 12 months after inactivity
Legal data: as required by law (e.g., invoices)
Legal data: as required by law (e.g., invoices)
8. Your Rights (under GDPR)
You have the right to:
Access your data
Correct inaccurate data
Delete your data ("right to be forgotten")
Object to processing
Withdraw consent
Request data portability
To exercise these rights, email us at privacy@brandflex.cloud
9. Data Security
We use encryption, access controls, and secure infrastructure to protect your data. However, no system is 100% secure — please use strong passwords and report any suspicious activity.
10. International Data Transfers
We use encryption, access controls, and secure infrastructure to protect your data. However, no system is 100% secure — please use strong passwords and report any suspicious activity.
11. Changes to This Policy
We may update this policy from time to time. We’ll notify you about major changes via email or within the platform.
12. Contact Us
If you have questions or complaints about this policy or how your data is handled, contact:
Ergosoft AG / Brandflex
privacy@brandflex.cloud
brandflex.cloud